Orange Money FAQ

Orange Money

Orange Money is a mobile money system that allows customers to access financial services using their Orange mobile phone numbers. This service gives customers the convenience that comes with a bank account.
You can:
⦁    Deposit money
⦁    Withdraw cash (Orange and Non-orange customer)
⦁    Transfer money (Orange and Non-orange customer)
⦁    Purchase Orange airtime and data bundle
⦁    Pay your bills
⦁    Pay for goods and services
 

No. This service is intended to anybody who has a mobile telephone and an Orange SIM card. Simply put, you can open and use an Orange Money account without having a bank account. If you already have a bank account, you can link it with your Orange Money wallet.
 

Yes . The minimum amount is as low as Le500 for mobile top up.
 

Orange Money account holder can have balances between Le0 and Le15,000,000.
 

No, Orange Money account opening is free. There is no servicing fee. There is no registration fee. Orange Money account is accessible by dialing the short code *144# (free of charge)
Paying transactions are :
⦁    Money Transfer (to Orange and to non Orange customers)
⦁    DStv Bill Payment
⦁    Cash withdrawal
⦁    You get charged only when you use these services
 

Yes. However, Orange Money account is separated from your bank account. Thus, even if you do not have a bank account, you could still use your orange Money account.
 

No. Orange Money account is different from your Airtime account. Airtime allows you to make calls and cannot, in any case, be used to purchase electronic money. To purchase Orange Money, you must deposit cash into your Orange Money account at an authorized dealer. With money in your Orange Money account, you can easily buy airtime and use all the other services
 

No. Airtime purchase via Orange Money is, for now, available just to Orange customers to enable them to buy orange airtime whenever they want.
 

The following services are available:
⦁    Money deposit
⦁    Money transfer (to Orange and to non Orange customers)
⦁    Bill  Payment
⦁    Orange airtime top up
⦁    Merchant Payment (for goods and services)
⦁    Cash withdrawal
 

⦁    Orange Money is cheaper.
⦁    You reduce combined risks of theft and physical aggression linked to carrying cash
⦁    You save time and money on transportation (no cost linked to transportation to perform your payment transactions),
⦁    You can transfer small amounts,
⦁    You have the confirmation that the beneficiary has received the money you sent them,
⦁    You have access to other functionalities and services...e.g. money transfer to Non-Orange Customers
 

⦁    Airtime and data bundle purchase (top up and internet browsing),
⦁    Keep your money safe at all times (24/7),
⦁    Withdraw money according to your needs,
⦁    Possibility to re-transfer money easily and quickly,
⦁    Transactions tracking from your mobile phone.
⦁    Money transfer to Non-Orange Customers
 

Visit your nearest Orange Shop or authorized Orange Money agent to register for the service 

No, you do not need to change your SIM Card to access Orange Money.

No, you do not need to change your telephone to access Orange Money (except for telephones which do not accept USSD).

Yes, Orange Money customer can transfer money to Non-Orange customers. Non Orange customers can also withdraw their money from any authorized Orange Money point of sale

You currently have an Orange Sierra Leone SIM Card in your telephone, it is an airtime account. You can recharge that account with scratch cards or with e-recharge. With that account, you can make calls and transfer airtime to other people On another note, Orange Money is a money account. It is created next to your airtime account. It is only charged anytime you make a money deposit on it, or when you receive money.
You would have 2 (two) types of accounts on your Orange Sierra Leone account:
⦁    An airtime account
⦁    A money account
When you transfer money, it is from your Orange Money account that withdrawals will be done. When you transfer airtime, it is from your airtime account that withdrawals will be done. 
Any Orange mobile customer (postpaid or prepaid) can subscribe to Orange Money and start to use the service without changing either its SIM Card or mobile telephone However, if you do not have an Orange Sierra Leone SIM Card, you must get one before registering to the service.
Is it possible to transfer money to subscribers who have not registered yet?
Yes, Orange Money transfer can be done towards an Orange customer even if he has not registered yet to Orange Money. The beneficiary would receive a an SMS informing him that his account has been credited. S/he need to open an Orange Money in the next 7 days latest.
 

No. Once your Orange Money account is open and active, you can perform transactions at any Orange shop or authorized Orange Money agent at your convenience (money deposit or cash withdrawal). In addition, you can perform your transactions 24/7 on your own for money transfer, airtime purchase, bill payment.
 

Click here for the list of distribution partners.

Send your request to Orange Sierra Leone Head Office located at 25 Main Road, Hill Station, Regent,  Freetown or any Orange Shop countrywide
Click here for more details on Orange Money distribution network.
 

If you have sent money to an account which does not exist, the money and the fees will go back into your account 72 hours after the day of the transfer

Check that your mother's mobile number is Orange. Check that you have not crossed the maximum amount.
If everything is fine, please call 121from your Orange line or +232 79 444000 from any other network and ask for help.
 

Check your balance by dialing #144# and by choosing option 1
If you notice any abnormality, please call 121 from your Orange line or +232 79 444000 from any other network and ask for help.
 

Check your balance by dialing #144# and choose option 1
Check that the amount was transferred to the number you intended to send money to
If everything is fine, call please call 121 from your Orange line or +232 79 444000 from any other network and ask for help.
 

If you lose your simcard, please call 121 from your Orange line or +232 79 444000 to ask for the blocking of your account . Use then the standard process of SIM swap in Orange shop or at any authorized dealer. Your secret code and your balance will remain unchanged.
Your account will be protected at all times by your secret code to prevent fraudulent usage. Please do not share your secret code. Keep it confidential. It is under your entire and sole responsibility
 

Yes. Your Orange Money account is managed by a platform hosted in the secured network of Orange. It is accessible from your mobile only. Transactions can only be done after their validation with your Orange Money secret code.
In addition :
⦁    Orange Money platform satisfies the Orange/France telecom Group security criteria
⦁    Controls and checks are performed regularly by the Bank of Sierra Leone and our partner bank.
 

Orange Money service is submitted to the same technical constraints than the other Orange offered services. A continuity plan has been put in place, in a way to minimize the Orange Money service interruption if it were to happen
 

You can manage your Orange Money account by consulting the last 5 transactions, your balance; Or change your secret code or change the language of the service.
 

You can at any time enquire about your Orange Money:
⦁    Dial #144# and press 'send‘ or ‘call’
⦁    Select 1 to ‘Check balance'
⦁    Enter your password and press 'send’
⦁    You will receive the confirmation message on your phone
 

You can at any time consult your last 5 transactions performed on your Orange Money account.
⦁    Dial #144# and press 'send' or 'call‘
⦁    Choose option 8 for ‘My Account’ and press 'send' or 'call'
⦁    Choose option 3 for 'Last 5 transactions' and press 'send' or 'call'
⦁    When prompted, type your secret code and press 'send' or 'call'
⦁    Receive the confirmation in your SMS to confirm
 

The secret code allows to secure your transactions.
It is required for all transactions you perform on your Orange Money account. You can modify it at anytime:
⦁    Dial #144# and press 'send' or 'call‘
⦁    Choose option 8 for ‘My Account’
⦁    Choose option 1 to 'Change Password' and press 'send' or 'call‘
⦁    Type your current secret code (If 1st change to activate the account, the default secret code is ‘1234') and press 'send' or 'call‘
⦁    Choose a new secret code and press 'send' or 'call‘
⦁    Confirm your chosen secret code and press 'send' or 'call‘
⦁    Receive the confirmation in your SMS to confirm
For security reasons, the code you would have to choose must not contain consecutive or repeating numbers (1111).
For security reasons, the code you would have to choose must not contain consecutive or repeating numbers (1111).