Customer care



By mandate of the National Telecommunications Commission (NATCOM), all GSM subscribers are requested to register their SIM to avoid being disconnected. 

To register your SIM card bring along with an official ID card and visit any of our shops/stores across the country.  
Registration is free.

More information here.

Insert the SIM card in a phone and dial *266# and you will receive shortly a reply message with the SIM number.

To check your balance dial *137# on your phone and then Send.

Scratch cards:
Orange scratch cards can be purchased from any of our points of sales throughout the country.
To top up, simply scratch away at the back of the card to discover the hidden code. Simply dial *136*hidden code# and then press send.

E-Transfer is a free, fast and secure way to purchase credits electronically. E-Transfer services are available at Orange Point of Sales 

As a general rule, the answer is yes except if a given campaign or promotion might have special terms and conditions.

As a general rule, Orange campaigns are open to all customers except if a given campaign might have special terms and conditions

The best way to solve any issue regarding your Orange services is to get in touch with Customer Care by dialing 111 (free of charge) or 0777 000 111 (chargeable).
Orange Customer Care is open 24/7.

To check your data balance dial *137*8# on your phone and then Send.

Orange Tross Topup  is an emergency credit offered to customer. An SOS Credit offer is sent to the customer subject to the customers request and its credit history. SOS credit  amount ranges depending on recharge history. Tross Topup service fee is 20%.
For your convenience, reimbursement of Orange SOS credit is made over several recharges until full repayment.

Contact us

Internet, Voice and other Services customers

Our stores

Orange Money customers

  • Dial: *747 Orange Money Help Line
  • Email:
  • Mail: Orange Sierra Leone, 25 Main Road, Regent, Hill Station

Orange Apps All apps

My orange
Available on
Google Play App Store
Orange Money
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Google Play App Store
All apps