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LE 25-06-2024 à

1. Define the Scope and Objectives

- Identify Customer Pain Points: Conduct customer research to identify key areas of improvement.

- Set Clear Objectives: Define specific, measurable goals for the innovation deployment (e.g., reduce customer wait times by 20%, improve Net Promoter Score by 15%).

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2. Ideation and Concept Development

- Brainstorming Sessions: Facilitate workshops with cross-functional teams to generate innovative ideas.

- Concept Validation: Use customer feedback and market analysis to validate the feasibility and potential impact of the ideas.

4. Project Planning and Resource Allocation

- Project Plan: Develop a detailed project plan outlining timelines, milestones, and deliverables.

- Resource Allocation: Assign roles and responsibilities to team members and allocate necessary resources (budget, technology, personnel).