Orange Sierra Leone Fiber Internet Service Legal Notice


Orange Sierra Leone Fiber Internet Service Legal Notice:

 General terms and conditions 

ORANGE SIERRA LEONE, a limited liability company registered with the Corporate Affairs Commission under Company number SLE040316AIRTE1600032 having its registered office at 25 Regent Road Hill Station, Freetown (“ORANGE").

Access and use of our internet services are subject to these general terms and conditions of use, the general conditions of utilization (GCU) that the User declares having read and agreeing to when using the fiber internet service.

The fiber internet service is available to any individual or legal person having a compatible terminal and within the coverage area and Orange shall provide fiber connectivity to the customer in accordance with terms conditions hereunder.

The use of orange fiber internet services available is subject to terms and conditions of use to which the User must agree before subscribing to the service.


In these GCU, the following terms shall have the meaning ascribed to them in this article, unless indicated otherwise:

Fiber service provider means the provider with which the User subscribed for a fiber internet services.

Service: Means the broadband Internet service in optical fiber on the FTTH network as specified in the orange fiber contract.

Terminal: means the optical terminal port (PTO) and one (1) fiber optic box (ONT) at the Customer's home.

User: means an individual or legal person using the service.


The subject matter of these GCU is to define the conditions under which the fiber service is made available to the User.


The fiber service can only be used from a Terminal. ORANGE shall only make the connection to the Network provided there is a, technical ducts and horizontal passages allowing the laying of cables to the termination point.

The cost of technical supply works is the financial responsibility of the user, who has the possibility of carrying out these works himself or of requesting their execution by ORANGE at the terms and rates provided for in the Catalogue of Network Services (hereinafter the " Catalogue of Network services”).

In the event of technical incompatibility, ORANGE shall automatically terminate the service.


The User undertakes to inform ORANGE of any unauthorised use of the fiber service or of any security breach. The User undertakes to use the Service in accordance with its intended use.

Moreover, the User undertakes to refrain from decompiling, modifying and/or disassembling the Fiber connection, performing any reverse engineering or attempting to discover or reconstruct the source code in any way and/or access or attempt to access the databases.


ORANGE will set up the means necessary for the proper functioning of the Fiber internet connection, its maintenance and continuity, and undertakes to makes its best efforts to ensure that the Service is available 24/7 through the Application, subject to possible breakdowns and maintenance operations necessary for the proper functioning of the fiber Service, and except in the case of a Force Majeure event and/or the occurrence of an event beyond ORANGE’s control.

ORANGE may not be held liable towards the User except in case of misconduct or negligence on the part of ORANGE duly evidenced and solely attributable to ORANGE, in particular in case of breach of its obligations under these GCU.


ORANGE reserves the right to add or amend the fiber service, especially by making new offers available to the Users and/or by amending and/or deleting certain offers, and to amend theses GCU.


8.1 Termination by the User

The User may terminate the fiber internet service in accordance with the terms of the contract.

8.2 Termination by ORANGE

ORANGE reserves the right to discontinue the fiber service without compensation.

In case of termination, the User will continue to be bound by his/her undertakings hereunder and by the exclusions and limitations to ORANGE’s liability provided herein.


ORANGE and the User expressly agree that they may communicate electronically for the purpose of these CGU, subject to technical security measures being implemented in order to ensure confidentiality of the data exchanged between them.

ORANGE and the User agree that electronic communications between themselves qualify as valid evidence of the content of their exchanges and respective undertakings, as the case may be.


The User may not assign to a third party his/her rights or obligations under these GCU. In case of breach of this prohibition, the User’s access to the fiber services will be blocked and, in addition, he/she may be held liable for any fraudulent or illegal use of the fiber service.


Personal data processed when using the Service is processed by Orange acting as data controller.

The statistical data are collected anonymously for the purpose of better usage understanding and continued improvement of the service. The legal base for this processing is the performance of the contract. As regards processing operations for the purpose of service improvement, they are legally allowed based on the legitimate interest principle.

The addressees of the personal data are the orange teams. The collected data may be processed outside of the European Union. In such a case, Orange will take the necessary measures with its subcontractors and partners in order to ensure an adequate level of protection of your data in full compliance with applicable legislation.

If the subcontractors or partners in question are not party to the Privacy Shield agreement as regards transfers to the United States of America, or if they are not located in a country whose legislation in this field is considered as providing an adequate level of protection, they will be required, prior to any processing, to sign the “Standard Contractual Clauses” of the European Commission or to abide to the Binding Corporate Rules as approved by the relevant authorities.

The User has a right to access, modify, delete, restrict the processing of, and to the portability of his/her data. The User may also issue guidelines on how his/her data may be stored, deleted or communicated after his/her death. The User may contact the data protection officer and exercise his/her rights by calling his/her country’s customer service.

Processing of the User’s data is performed in accordance with the ORANGE’s Charter on the Protection of Personal Data and Privacy.


ORANGE is and remains the owner of the software equipment, the software applications, the graphs, brands, logos, designs, technologies, software, databases and contents made available to Users.

The User acknowledges that he/she does not acquire any intellectual property right over the elements that belong to ORANGE.

In addition, it is strictly prohibited to use these elements for any other purpose and in any other context than those exclusively provided for in these GCU.

All upgrades, updates, derivative works, developments, created or developed by ORANGE in relation to the Application are and remain ORANGE’s property, and the User acknowledges and expressly agrees that any contribution in the form of services, suggestions, ideas, reports, identifications or defects, expenses or any other contribution by the User do not grant him/her any right, title or interest over any element or component of the service.


If one or several provisions of this agreement are deemed or declared invalid by a law or regulation or following an order issued a competent court, the other provisions hereof will remain fully in force.

The provisions declared null or invalid will be replaced by other provisions which will reflect as closely as possible the content of the initially agreed provisions.

ORANGE and the User shall not be held liable or deemed in violation of these GCU in case of late performance or non- performance, if such late performance or non-performance is due to a case of force majeure as defined by the case-law of the French courts.

Except as otherwise provided by applicable law, the GCU between the Users and ORANGE are governed by The Laws of Sierra Leone.

The competent courts will have sole jurisdiction over any dispute or claim under these GCU between the Users and ORANGE, or any breach, termination or invalidity hereof.


ORANGE shall provide the Customer with a Support Centre available from Monday to Sunday, from 8 a.m. to 10 p.m., to report any malfunction.

The Support Centre can be reached on telephone at 420 or Email at

Orange commits to recovery time of 72 hours in the event of service unavailability.

In the event of malfunction of the modem (Fiber Box), ORANGE shall ensure exchange of the modem provided that the Customer returns the faulty modem to ORANGE.

All of the above does not preclude the User from exercising his/her right to raise a complaint against Orange before the relevant court.

Legal Information

Orange (SL) Limited
Orange Fiber Internet services provided by Orange (SL) Limited
Orange (SL) Ltd.
Design and production: 
Orange (SL) Ltd.

For more information Please contact our Call Centre by dialling: 420 from your mobile device.
Orange (SL) Ltd,
25 Regent Road,
Hill Station,
Sierra Leone.

This application is the property of Orange: 
Copyright © Orange (SL) Limited 2024
All rights reserved